10 Benefits of Using Delivery Management Software For the ECommerce Industry
Imagine this: A lazy Sunday afternoon, you are scrolling through an eCommerce website. Suddenly you find an amazing product you wanted to buy for some time. You immediately place the order and eagerly wait for the package to arrive on the doorstep.
However, you don’t get all the informations about the ordered item’s whereabouts. Since you no longer have any clue about the delivery of the much-awaited item, it leads to frustration!
Well, this was usually the case during the pre-pandemic era when order updates and faster delivery were considered to be a luxury. However, the post-pandemic era shows a 180-degree turnaround. Once you click on the “Order Now” button, you get multiple messages and even a tracking link that showcases your order status.
But how did this sudden change happen? Well, it turns out that Delivery Management Software for eCommerce is the enhancer the system requires. But how exactly did the delivery management system manage to streamline deliveries, ensure customer satisfaction and run the business like a well-oiled machine? Here are a few pointers that showcase how this cutting-edge technology is shaping the eCommerce industry.
10 benefits Delivery Management Software offered the eCommerce industry
A delivery management solution played a vital cog in the eCommerce industry to streamline and optimize business processes. Some of the most notable enhancements it offered include-
Improved Efficiency: The delivery management software for automated numerous delivery processes, which helped remove manual intervention. This resulted in faster deliveries and better resource utilization, leading to efficient operations.
Route Optimization: The use of Artificial Intelligence and Machine Learning in delivery management software for eCommerce helped optimize delivery routes. Factors such as traffic conditions, delivery locations, and delivery time windows can help drivers find the most efficient route, saving time and fuel costs.
Real-time Tracking: Customers could now track their orders in real time, which offered them complete visibility. This resulted in enhanced customer experience and reduced calls related to “Where is my order?”
Inventory Management: Since the delivery management system for eCommerce could synchronize inventory levels with delivery schedules, resulting in seamless operations. The store managers would never have to worry about stockouts or excessive inventory.
Third-party Integration: For any business to reach its peak operations, integrations have become a must-have. ECommerce businesses should be integrated with Order Management System (OMS), Customer Relationship Management (CRM), and Warehouse Management Software (WMS) for smoother end-to-end operations.
Easy Scalability: As businesses grow, the delivery management software for eCommerce should adapt to meet business needs. Hence the use of cloud-based delivery management systems has seen a huge spike. This is because it can easily handle large delivery volumes at lower costs.
Improved Compliance: Every business today needs to adhere to compliance related to government regulations. To ensure compliance, electronic proof of delivery (ePOD), driver identification, and secure payment processing is essential.
Reports and Analytics: No eCommerce business wants to miss out on opportunities by not having a reliable reporting and analytics dashboard. Delivery management solutions offer robust planning and reporting that helps businesses track KPIs, identify bottlenecks, and make data-driven decisions.
High-Cost Savings: As mentioned above, the use of delivery routing software to optimize routes and efficient resource allocation result in reduced fuel costs and operational expenses. Though the impact might not be immediate, you can save money in the long run.
Enhance Customer Satisfaction: In today’s world, customers want faster and more efficient deliveries. Delivery management software enables timely notifications, accurate delivery estimates, and options for customers to reschedule deliveries, improving their experience.
By selecting the right delivery management software, the eCommerce industry can offer better customer service, increase operational efficiency, and stay competitive in a rapidly evolving industry. Additionally, from 1.6 billion in 2020 to a 3.7 billion market size in 2028, the delivery management solution is set to grow at 10.82% CAGR. Join the journey to improve your eCommerce business to peak heights. Click on the red button below to know more!