Check and authenticate all deliveries at the point of exchange with secure ePODs and eSigns, along with live customer feedback.
Ensure your drivers deliver at the right address at the right time with proper electronic proofs of deliveries backed by electronic signatures of the receiving customer.
Reduce errors and miscommunication at the time of delivery by validating all transactions in real-time and instantly syncing them with the central system.
Ensure easy collect on delivery by recording the exact cash collected from the customer, right in the app, or by enabling the customer to use card or a digital wallet for their payments.
Seamlessly go from check-in at the delivery point to the successful check-out. Drivers can just follow the delivery process step-by-step using in-app guidance, collecting necessary information and validating transactions.
Actual customer feedback collected at the point when the delivery is handed over is very important. Ensure that your delivery associates capture this fresh and live customer feedback accurately.
Customer perception of the delivery service or product can give valuable ground-level insights showing if the company’s efforts are actually working. Capture customer’s mood and experience accurately.
Appropriate and well-utilized customer feedback can be used to improve the delivery experience. It can also point to areas of improvement like better delivery notifications or faster delivery.