[Case Study] Secrets to improve driver performance in the trucking industry


As the number of deliveries has risen globally, companies have to ensure they efficiently utilize their fleet. The freight trucking industry has seen a growth of 3.8% in 2022 and seems to recover after a two-year slump. There were approximately 3.5 million truck drivers in the US, of which 13.6% consisted of LTL shippers. Lastly, the US economy heavily depended on the trucking industry, accounting for 70% ($671 billion) worth of retail and manufactured goods transported.


Operation managers have to ensure there is sufficient planning to get the deliveries completed within the shortest duration for maximum customer satisfaction. Getting hold of software that will help them with actionable insights into driver behavior through analytics and real time transportation visibility holds the key. Adapting a cloud based technology to manage your logistics operations will help with a seamless all mile operation.

How can a logistics automation tool help improve driver performance?

Listed below are a few important features that you should consider when choosing logistics management software.


1. Real Time Visibility- Get a ground-up view of all your logistics movements, helping operations managers with up-to-date details related to the daily operations of their fleet. The operations team will be able to identify bottlenecks and take instant action on orders, trips, and delivery associates.


2. Driver Gamification- Create an environment (driver app) where-in drivers can see their orders, complete them and receive points. The driver with the most deliveries (considering on-time deliveries, user experience on order delivery, successful EPOD captures, e-sign captures, etc) will be rewarded with a badge, earning him/her extra points. This will help create healthy competition amongst drivers and improve fleet efficiency.


3. Exception Handling- An automation platform will ensure additional exemptions can be easily handled, reducing the manual intervention of the operation manager. For example, managers can out-scan an order that hasn’t been in-scanned, changes in weight/volume, damages to packaging, and more —right from the Dispatcher Web App.


4. Real Time Analytics And Reports- Get detailed reports in real time, which will include reports for the number of orders delivered, total orders received, number of deliveries carried out by each driver, fleet utilization, total distance traveled by drivers, and average order value per trip. These reports should easily be converted into an excel format for easier tracking and reporting to supervisors.


5. Load And Route Optimization- Manage your crates, configure the compartments as per storage space, get deliveries completed sustainably, reduce the cost for deliveries, and ensure faster deliveries. Crate optimization, route planning, and route optimization are a few features that will help you efficiently manage your load and routes.


6. Automated Planning- Auto allocation of orders is the feature that allows operation managers to plan trips without any click! This helps the manager utilize his time efficiently for other matters and not just order allocation. Additionally, carrier integration can be used for optimized hybrid fleet management.


Click on the red button below to download a case study on how was an American trucking and transportation company’s driver performance improved by 32%.



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