Top Future Trends For 2025 In Field Service Management Explained!



I have made a point to read at least one research paper every fortnight, if not every week. This year I have read many white papers, the most prominent being Gartner’s Magic Quadrant, which came across more like a hypothesis, rather than a study. Previous editions of the same paper had far more insight that the latest one.


When I evaluate a research paper, I consider some very fundamental factors. As a professional, my time is a constraint in my endeavor to grow my intellect. I want a white paper that packs a punch in a limited time. I appreciate extravagant and extensive reports, but they must be focused. There is no point in bagging every concept under the sun, packaging it, and calling it a white paper. At the end of the day, it should transform my knowledge into something better.


I had the pleasure to evaluate one such white paper at LogiNext. Of all the papers I have read this year, this one takes the cake. ‘Industry Trends: Field Service Optimization’ is by far the most engaging piece of research I have come across in recent times. The concepts emphasized in the white paper have a little for everyone. Even a person from a human resource background would understand perfectly well all the facts and calculations of the white paper. I passed on the paper to a select few of my peers, each from a different background, and the response was overwhelmingly positive.


Getting back to my task, I evaluated the white paper on some very fundamental factors.


WIFM: What is in for ME?


This is the basest requirement of every product, service, interaction, and thought that a person has in the world, and more so when we are parting with our valued free time. There is always a trade-off of time with something, ideally, more valuable. So, what is the trade-off in this white paper?


I will list out some factors that it made the trade-off a great investment of my time (so much that I am compelled to write this review):


  • I learnt brand new concepts such as the BISTA© Analysis, a part of wider concept, Consumer Expectation Stage (CES).
  • I could relate to the different pain-points of managing and succeeding with a vast field workforce.
  • I appreciated the solution pitch to all those pain-points and the detailed solution process followed thereafter.
  • I felt excited reading the core concepts of Industry Score and analysis covering the competitive matrix of multiple industries (with field workforce management as a decisive success factor).
  • I was amazed by the depth of calculations involved in the future projections for the growth of all these industries, backed by conceptual analysis.
  • I highly appreciated the conclusive analysis of the industries up until 2025, backed by precise mathematical equations.
  • I was particularly impressed with the in-depth comparison chart of enterprise deployment options at the end.


I learned a lot from this report, and I am sure that other people that download would agree.


Field Service Management Future Trends

White Paper Future Trends in Field Service Management


The white paper answers some of the basic questions revolving around field service management.


  • Do I need an extensive field workforce to achieve greater sales or service fulfillments?
  • Do I need to optimize my current workforce to increase efficiency?
  • Where does my company figure in the industrial development chart?
  • Where do my competitors fit in the overall industry development chart?
  • Which direction is my industry moving in, in terms of innovation?
  • How would my industry evolve in the next 10 years?
  • What do I need to do in these 10 years to increase my chances of becoming an industry leader?
  • How would technology help me in attaining my goals?
  • How would the ‘correct’ choice of technology implementation save me from escalated deployment costs?


Have a go at this white paper over the weekend, and you find most of your questions answered.

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