Going in-depth into ETA revision and accurate order delivery estimation!
Each group has a friend who’s always running late, and the excuses are another story you must deal with. While handling a business, customer satisfaction is the key to ensuring the business works and grows to its full potential. When handling orders, one key focus should be on offering clients a tracking link that provides the customer with real-time information about their package. It’s important to prevent what had occurred in the Suez Canal and keep your customers informed of any trip updates (read more about it here). During ETA calculation, here are the few key parameters that should be factored in-
Loading Time Per Order: As you might have guessed, this parameter helps define the average time taken (in seconds) to load each order in the vehicle at the branch.
Default Service Time Per Order: This parameter is used to define the default time (in minutes) that would be spent at a customer’s location to fulfill each order.
For example, if the default service time is set to 10 and there are 5 orders to be delivered at a customer’s location, 50 minutes will be considered to complete the delivery.
Default Service Time at The Customer Location: This parameter defines the default time (in minutes) that would be spent at a customer’s location (regardless of the number of orders to be fulfilled). The factors considered when setting this parameter include parking time, security check time, etc., which are one-time activities to be done at a customer’s location, regardless of how many orders are being fulfilled.
For example, if the default service time at the customer location is set at 15 and there are 5 orders to be delivered at a customer’s location, 15 minutes will be considered.
ETA Notification Window: This parameter helps set the window for completing the delivery. The ETA windows communicate to your customers through alerts and tracking links.
For example, an order with the ETA of 2:38 PM will be shown as arriving between 2:00 PM and 3:00 PM if you choose a 1-hour ETA notification window.
ETA Revision Configuration:
Here, you can configure the properties that will help revise the planned order ETAs to inform your customers and teams of on-ground variations in real-time. One can get their ETA revised by setting up the following configurations-
Order Manually Assigned to a Trip: Whenever this parameter is configured, ETAs for the subsequent orders in a trip will be revised when a new order is manually assigned to the trip.
Trip Start: ETAs for all orders in a trip will be revised on trip start when this parameter is configured.
Order Checkout: ETAs for the subsequent orders in a trip will be revised after each order fulfillment.
DA Resuming Duty After The Break: ETAs for the subsequent orders in a trip will be revised when the delivery associate resumes their duty after their break.
Duration-based ETA Revision: ETAs for the subsequent orders in an ongoing trip will be revised periodically based on the frequency defined here. (Use case: For long trips, rather than trips that span for a few hours).
Order Cancellation: ETAs for the subsequent orders in a trip will be revised when an order of the trip is canceled.
These configurations will help customers and drivers to stay updated for timely deliveries. At the same time, operation managers can ensure efficient fleet management solutions by setting the best configurations to meet their KPAs.
LogiNext helps you set up a configurable transportation automation platform to ensure smoother deliveries. We have served over 200 enterprises with our delivery management software to meet requirements of real-time visibility, tracking, on-demand deliveries, order surge, auto-allocation, ETAs, ePOD, and more. Set up a talk with an expert by clicking the red button below.59