{"id":4314,"date":"2022-07-15T13:59:59","date_gmt":"2022-07-15T13:59:59","guid":{"rendered":"https:\/\/loginextsolutions.com\/blog\/?p=4314"},"modified":"2025-10-14T12:33:50","modified_gmt":"2025-10-14T12:33:50","slug":"what-are-cheetahs-orcas-and-hawkeyes-doing-at-loginext","status":"publish","type":"post","link":"https:\/\/www.loginextsolutions.com\/blog\/what-are-cheetahs-orcas-and-hawkeyes-doing-at-loginext\/","title":{"rendered":"What are Cheetahs, Orcas, and Hawkeyes doing at LogiNext?"},"content":{"rendered":"

What are Cheetahs, Orcas, and Hawkeyes doing at LogiNext?<\/b><\/h1>\n

This article is a part of the <\/span><\/i>#WeAreLogiNext<\/span><\/i><\/a><\/span> series of articles where we focus on people’s journeys that power the company.<\/span><\/i><\/p>\n

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We live in a time where we are spoiled with multiple choices and options for everything – right from a TV series to binge-watching, to ordering food. This is true for businesses as well – especially with the mushrooming of multiple start-ups and companies diversifying to solve every problem out there in the market. How do you differentiate then, or more importantly, how does an enterprise customer choose the right partner for their business?<\/span><\/p>\n

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Most often than not, this comes down to customer service, to be specific – customer experience. No platform is going to be perfect, there will be downtimes or off-glitch – even the best cloud services like AWS have experienced this, and customers understand. What matters more is how the organization responds and the \u201cexperience\u201d it provides to the customers during these times. And this is what the Client Success (CS) team at LogiNext understands really well. <\/span><\/p>\n

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In the logistics tech space, one is dealing with enterprises working at a massive scale, and serving them is again a different challenge altogether. And this is an art that is being honed continuously at LogiNext under the tutelage of <\/span>Nishit Saurav<\/span><\/a><\/span>, who leads the functions. Putting the customer first is something that is continuously ingrained in the culture right from the leadership level, and it percolates through the organization.<\/span><\/p>\n

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Like any enterprise service, LogiNext receives its fair share of customer tickets – with each requiring a varying degree of resolution effort. But all tickets have to be treated with equal respect and resolved\/responded to as soon as possible. To ensure this happens and also keep an element of fun within the team, we\u2019ve devised a system to gamify the process by having a leaderboard when it comes to problem-solving at LogiNext. There are several awards that are given out monthly and quarter based on different criteria, here are some: <\/span><\/p>\n

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The Cheetah Award<\/b>: As you might have guessed, it’s the award that recognizes the sheer speed at which the tickets are closed. The person who resolves maximum tickets with minimum monthly breaches wins the award. <\/span><\/p>\n

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Criteria for selection:<\/span><\/i> One Software Engineer (SE)-CS with the possibility of one Sr. SE-CS.<\/span><\/p>\n

Points calculated as per ticket levels- <\/span><\/i><\/p>\n

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