Article by Kush Dani, Product Marketer, LogiNext<\/em><\/p>\n The advent of the 21st century, brought in the dotcom boom. Businesses discovered new visibilities via a platform<\/a><\/span> that was informative and dynamic. The internet brought in an economy of a different species to the market.<\/p>\n The end customer was now armed with information at the click of a button. Online Stores & Outlets that provided home deliveries were in their nascent stages. It revolutionized the customer’s shopping experience in a whole new manner. Companies like Amazon & eBay saw their stores getting rapid customer growth.<\/p>\n Logistics unfortunately didn’t evolve at the same speed & tenacity as the internet. The courier & package delivery industry was still driven & marred with manual processes (try LogiNext Mile<\/a><\/span>). Customers of eCommerce websites used to wait for 7-15 days at a stretch to receive their orders. This customer touchpoint became one of the deterrents for eCommerce platforms.<\/p>\n Businesses realized the need for optimization & technological overhaul of their existing operations. That\u2019s where we find the roots of Last Mile Delivery using best last mile delivery software<\/a>.\u00a0<\/span><\/p>\n Last mile delivery is the most important customer touchpoint for many industries.<\/p>\n Its KPI\u2019s are different for each industry but its core applications are universal. Optimizing the last mile delivery experience is vital to improving customer delight.<\/p>\n Last Mile Delivery Optimization has large scale applications in<\/p>\n 1. Retail & Ecommerce<\/a><\/span> (Walmart, Target, Ikea, Carrefour) Intelligent Transportation management systems improved the last mile experience. They offered optimization on every step of the last mile delivery experience.<\/p>\nThe Past:<\/strong><\/h2>\n
The foundations & need for last mile delivery optimization:<\/h2>\n
The Present:<\/h2>\n
How are Last Mile Deliveries shaping up currently?<\/h2>\n
\n2. Quick service restaurants<\/a><\/span> (McDonald’s, Subway, Dominos)
\n3. Courier & Express Parcel<\/a><\/span> industries. (National Posts, FedEx)<\/p>\n