{"id":2790,"date":"2021-05-25T06:30:50","date_gmt":"2021-05-25T06:30:50","guid":{"rendered":"https:\/\/loginextsolutions.com\/blog\/?p=2790"},"modified":"2026-02-04T13:04:39","modified_gmt":"2026-02-04T13:04:39","slug":"pandemic-proof-customer-experience","status":"publish","type":"post","link":"https:\/\/www.loginextsolutions.com\/blog\/pandemic-proof-customer-experience\/","title":{"rendered":"Four features for a pandemic proof customer experience"},"content":{"rendered":"

Four features for a pandemic proof customer experience<\/strong><\/h1>\n

Post-2020, E-Commerce and last-mile deliveries have undergone major growth and the pandemic has been a key driver of this trend. In this scenario, companies have had to shift their thinking when it comes to last mile deliveries. There are several new trends that enterprises have been adopting for building low contact systems and transportation automation. At LogiNext, we’ve been working with several firms like McDonald’s, BurgerKing and large retail chains to build a digital customer experience<\/a><\/span> in this new normal. Here are some of the features:<\/p>\n

1. Contextual alerts and notifications for drivers<\/strong><\/h2>\n

Clear communications is very important and especially in last mile deliveries where meeting ETA SLA\u2019s is mission critical. For this, delivery associate management comes into the picture and contextual alerts and notifications regarding dynamic order plans, special instructions from customers, reminders for following social distancing protocols and several other rules can be set. This feature helps you as an enterprise to optimise resource utilisation and improve operational excellence.<\/p>\n

2. Driver vaccination information for customers<\/strong><\/h2>\n

\"Vaccination<\/p>\n

Customers can be delighted by giving all information transparently to ensure their safety and security. For instance, informing the customer about whether the driver delivering their parcel is vaccinated or not adds a sense of security for the end customer and their comfort in receiving orders at their homes or offices. This contributes towards the overall customer experience<\/a><\/span> along with communicating precise ETA (expected time of arrival) of parcel and notifications with respect to the order.<\/p>\n

3. Complete visibility of parcel delivery route<\/strong><\/h2>\n

\"Complete
\nGone are the days when it was sufficient to communicate only the day of delivery. Customers now expect same day deliveries and also visibility with respect to where the parcel exactly is. This visibility makes life simpler for a shipper as well because there is a complete overview of operations which helps to plan better for the future. This is one of the biggest advantages of a transportation automation platform on the cloud. It is a win win for both enterprises as well as the end customer.<\/p>\n

4. News alerts in the brand customization section<\/strong><\/h2>\n

The LogiNext platform comes with an option to custom brand your communication to the end customer. This feature can be utilised in multiple ways to communicate useful information regarding your brand or anything else which is useful to your customer. An average person checks the status of an order atleast 2-3 times after ordering an item and this gives you access to a user’s attention multiple times. This can be leveraged to improve brand loyalty by giving more value to the customer.<\/p>\n

These are some of insights that we\u2019ve generated and built upon to build a great customer experience<\/a><\/span>. If you\u2019re in logistics and do last mile deliveries or have a business which transports goods (B2B or B2C), transportation automation has become critical and you\u2019re missing a great opportunity to gain your customer\u2019s loyalty if you\u2019re not leveraging technology for fulfilling orders.<\/p>\n

Sign up for a demo<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

What is a pandemic proof CX? A customer experience which instills confidence in the end customer that the process being followed by the delivery personnel to deliver goods is safe, secure and hygienic. Here are some features LogiNext developed to achieve this goal. <\/p>\n","protected":false},"author":1,"featured_media":2795,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[735,479,10],"tags":[655,213,686,716,736,151,737,738],"yoast_head":"\nFour features for a pandemic proof customer experience<\/title>\n<meta name=\"description\" content=\"Build a pandemic-proof customer experience with contactless delivery and transparent logistics tracking. 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